FAQ
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Support and Resources: We're Here to Assist Every Step of the Way
Got questions? We've got answers! Our comprehensive FAQ section is designed to provide quick and clear responses to your most common queries. From product specifics to order details, we cover it all. Save time and find instant solutions with our easy-to-navigate FAQ page.
Frequently asked questions
There are no restrictions on the shipping range. We have warehouses in the United States, and shipping in US is free and does not require extra customs duties. But for countries outside the United States, currently we will ship from our warehouse in China. We cover the shipping fee, but if there is customs duty, you will be responsible for it.
Leave the heavy lifting to us! Our professional installation team ensures your equipment is set up perfectly in your home. Plus, with our maintenance services, you can keep your equipment in top-notch condition, ensuring longevity and optimal performance. Trust us to handle the technicalities, so you can focus on your fitness goals.
Need help at any hour? Our 24/7 Live Chat Service is always here for you. Whether you have a quick question or need in-depth guidance on our products and services, our dedicated support team is ready to provide efficient and personalized responses. With real humans available around the clock, you're assured of receiving thoughtful, accurate assistance whenever you need it.
Experience the convenience of modern support with a personal touch – start a chat today and connect instantly with a member of our knowledgeable and friendly team. We're committed to ensuring your experience with us is as seamless and enjoyable as possible.
Products
Yes, you can handle that on your own with our tutorial videos!
Yes, it supports metrics units switching.
VOLTRA I uses a built-in battery to power through your training. It's fast- charging, and supports USB Type-C
VOLTRA I supports up to a 140W charger and Type-C. It takes 2 hours to fully charge with a 65W charger (default) and 1 hour to fully charge with a 100W charger.
Depends on your training! For example, if you use 100lbs throughout a whole session, and one session consists of 12-14 sets, with each set containing 8-10 reps, with approximately 1 minute of rest between each set, then you can expect to train approximately 6 times before the battery fully runs out.However, for trainers who use 60lbs throughout the whole session, VOLTRA I can support up to 14 sessions. To preserve the battery life, please avoid
intensive training weights when at low battery.
VOLTRA I will be charged when no particular training mode is selected. We recommend that you charge the product when you are not using it.
Absolutely not! VOLTRA I can be used entirely without the Beyond+ app, it is a complete training device that requires no subscription to use. To get the best out of VOLTRA I, though, we always recommend our App, Beyond+ (iOS) on the App Store. Why? Two reasons:
First is control and data. By pairing Beyond+ with VOLTRA I, you'll be able to remote control and monitor training data such as reps/sets/rest time/power/range of motion etc. You'll also get an awesome summary after each training session. We aim to keep this free.
Second is content. We are to partner with great content producers/coaches to provide the best training content. This will be a standalone subscription with a fairly low cost to cover maintenance and content producers' expenses.
VOLTRA supports Bluetooth connections to the Beyond+ App for your iPhone. It doesn't need WiFi access.
Sweat usually does not corrode a screen directly. The touch screen can be easily wiped and cleaned, and the edge of the screen is flat and connected to theouter frame, so there will be no trouble in cleaning the edge of the screen. In addition, you can put a screen protector on the screen. For example, a frosted screen protector can cope with sweat better than the original glass.
No, VOLTRA I is not water-resistant and should be kept away from liquids. The device is also not shockproof so please place with care.
There are three training modes with VOLTRA I: Weight Training Mode, Resistance Band Mode, and Damper Mode.Under Weight Training Mode, VOLTRA I is capable of performing constant weight training with ultra low inertia, allowing for both eccentric and concentric movements. On top of that, adding eccentric/concentric variation. The Resistance Band Mode takes this a step further by simulating the non-linear force of a resistance band, which
increases as the range of motion expands. Lastly, the Damper Mode simulates the resistance experienced during a parachute run, with resistance increasing as speed increases.
We offer three mounts for attaching VOLTRA I. The Sliding Rack Mount is our ultimate training companion, as it slides up and down easily. It is compatible with 2x2", 3x3", and 4x4" uprights with hole diameters between 5/8" and 1". Additionally, the Adaptive Rack Mount is a smart middle ground option. Simply insert the mount through the 5/8" or 1" holes on the rack to quickly set up. Its adaptable nature eliminates the need to worry about specific tubing sizes. Lastly, the Fixed Rack Mount is our economy offering, permanently attaching
VOLTRA I to the rack with bolts. It is compatible with hole diameters between
5/8"' and 1".
Yes, VOLTRA I has an assist setting. VOLTRA I adjusts resistance accordingly to assist you in completing the rep when it detects that you are struggling. This automatic mode is designed to prevent injuries and help you achieve your training goals.
Yes, you can set your initial cable length by going to [Settings - Cable length - Pull the cable to your desired length - Hold still for about 1.5sec - Complete]
The specific warranty period starts on the date of product delivery. Contact Infinity Solutions at support@infinitysolutionsventures.com and we will reach out to you to attempt to help resolve your issue.
Within 14 days of receiving a product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.
Warranty and Returns Policies
Besides LCD touch screen, VOLTRA I has two physical buttons. The left button is On/Off button. If the screen fails, you can short click once, then long click to force VOLTRA I shutting down completely to ensure absolute safety. In terms of using app control while the LCD fails, as long as VOLTRA I is previously paired with Infinity Solutions, you can adjust resistance from the app within bluetooh commuication range. However, we strongly recommend against continuing to use VOLTRA I in such circumstances and advise returning it for repair.
Unfortunately, VOLTRA I does not support voice control because most workout spaces are too noisy for the microphones to accurately capture the precise information.
Safety
Shipping times vary based on location, but generally from 6 to 8 business days to deliver.
There are no restrictions on the shipping range. We have warehouses in the United States, and shipping in US is free and does not require extra customs duties. But for countries outside the United States, currently we will ship from our warehouse in China. We cover the shipping fee, but if there is customs duty, you will be responsible for it.
Shipping & Customs Clearance
Why Choose Our Support and Resources?
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Comprehensive Assistance: From FAQs to personalized support, we cover all bases.
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Expert Installation and Maintenance: Professional services to ensure your equipment is always ready.
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Accessible and Efficient Help: Easy-to-use resources and innovative AI support for immediate assistance.
Your Satisfaction, Our Commitment
At Infinity Solutions, we believe in providing not just exceptional products but also outstanding service. Our support and resources are tailored to ensure your experience with us is smooth, enjoyable, and hassle-free. Reach out today and experience the difference!